Beyond Linearity

An Analysis of the lnterdependencies across the Customer Journey

Autor: Dr. Christian Duncker

This study analyzes the various stages of the customer journey (CJ) concept using the example of the...

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International Customer Experience Management in Zeiten von Omnichannel

Leitfaden Personalisierte Dialoge

Autor: Cecilia Floridi

Customer Experience und Customer Equity CXM – Schlüssel für Steigerung des...

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